As you may be aware, Sepialine Inc. has been acquired by LINK Document Services Group, LLC (“LINK”). We’d like to offer some clarity and perspective on this new development, and try to answer a few of the questions you might have about it. The companies that formed LINK are ones we’ve done business with for many years. They and their teams are top-notch, and we couldn’t be happier to be a part of that. With the resources of LINK behind us, we’ll be able to offer greater reach and responsiveness without compromising the high standards that have made our software great for over ten years.
The Sepialine management team — including our co-founders — are still here, on the job, and have no plans to go anywhere. For that matter, the entire Sepialine team is still here and we’re all doing exactly what we were doing last week. We have a new release, Argos 7.1, almost ready to ship, that we hope you’ll be excited about.
We’re grateful for our loyal, vocal, dedicated customers. Without you, there is no Sepialine. We’re still here, we’re still engaged, and we’re not planning to go anywhere. We invite you to call us at (800) 404-9558 or email with questions or concerns.
Jeremy Evans
Co-founder
jevans [at] sepialine [dot] com
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Chris Povio
Vice President, Sales
cpovio [at] sepialine [dot] com
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Ray Bradley
Co-founder
rbradley [at] sepialine [dot] com
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Questions & answers for everyone:
Q: Who is LINK?
A: LINK is a new document services company formed by three industry leaders: Thomas Reprographics, National Reprographics (NRI), and Callprint.
Q: Why was LINK formed?
A: LINK is designed to provide sophisticated document services at national and worldwide scales to enterprise customers.
Q: Will Sepialine remain in business?
A: Yes. We plan to continue doing exactly the same thing we always have: make great cost recovery software.
Q: Will Sepialine keep its name? Will Argos?
A: Yes, and yes.
Q: Will I have to purchase my Sepialine Argos licenses through LINK from now on? Will I have new contacts?
A: No. You will continue to deal with Sepialine and/or your Sepialine dealer — same as you always have.
Q: I’m a Sepialine Argos customer. Will I start getting sales calls from LINK?
A: No. The Sepialine customer list remains confidential — as it’s always been — and won’t be shared with LINK or anyone else.
Q: Will the Argos development roadmap change?
A: No. We plan to continue developing the same product on the same trajectory as we have been for over ten years.
Questions & answers for reprographic and print providers:
Q: Won’t LINK compete with me?
A: LINK will pursue accounts with national and global scopes. Overlap with customers might happen from time to time. But we’ll never mine the Sepialine customer list for leads. We will pursue accounts through the “front door,” or through relationships that have been cultivated previously.
We urge you to call us or your contacts at Thomas Reprographics, NRI, or Callprint to discuss your concerns around this question.
Q: What will keep LINK or Sepialine from taking my existing customers?
A: Sepialine’s customer list is off-limits to LINK and its member companies, so LINK won’t be using it for leads. Period.
Q: Can I continue to license Sepialine software for my customers?
A: Yes. We have no plans to discontinue our products, offer exclusivity to LINK, or in any other way change the availability of our software.
Q: At the same price as before?
A: Yes.
Q: Will I still be able to get support for my existing Sepialine Argos placements?
A: Yes. We have no plans to discontinue or change our support policy or practices.
Q: Will LINK have access to a newer or better version of Argos than I do?
A: No, we will continue to make one version of our product, available to everyone.
Q: Now that you’re owned by my competition, should I look for a new cost recovery vendor?
A: We understand that initial impulse, but we hope you don’t. As we’ve said, we’re still here, Argos is available to everyone under the same pricing and terms as you’ve always had, and we won’t share confidential information. Our industry only succeeds when we’re all successful. If you want to talk further, please call us.